FAQS

PROMOTIONS AND PAYMENT

HOW DO I USE A PROMOTION CODE?

Upon checkout you will have the option to add a promotional code, simply enter the code exactly as it has been printed and you will receive the discount stated.Terms and conditions will apply.

HOW CAN I PAY FOR MY ORDER?

We accept payment from all major payment cards including, MasterCard, Visa, Visa, American Express. PayPal is supported also. If you have any difficulties with payment, please contact us. 

ORDERS AND DELIVERY

HOW DO I KNOW IF YOU HAVE RECEIVED MY ORDER?

Upon placing your order you will receive a confirmation of your order via email. This is NOT a confirmation of dispatch, please check the order details and contact us immediately if there are any mistakes.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

As soon your order is dispatched from our warehouse you will be sent an email to confirm that it's on its way. You will find tracking details on the email.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

This depends on the delivery method you have chosen upon checkout; please see our shipping policy page.

I HAVE RECEIVED A WRONG ITEM IN MY ORDER. WHAT DO I DO?

Firstly we apologise for the mistake, please contact us, via the contact us page, so we can arrange to correct the error.

AN ITEM IS MISSING FROM MY ORDER. WHAT DO I DO?

Firstly we apologies for the mistake, please contact us, via the contact us page, so we can arrange to correct the error. 

WHAT DO I DO IF I RECEIVE A FAULTY ITEM IN MY ORDER?

If you receive and item and it is damaged, please send it back to us by following the instructions on our Returns Policy.

HOW DO I CANCEL MY ORDER?

Please contact us immediately via email support@gollory.com, if the order has not been processed we will try to cancel, however, if the order has already been processed we are unable to cancel. Instead, you will have to return the order back to us for a full refund.

RETURNS

HOW DO I RETURN AN ITEM?

We accept exchanges only if the jewelry is returned unworn and in its original packaging. The customer is responsible for shipping costs to return the original item and to receive the new exchanged item.

DOES MY ITEM COME WITH A BOX? CAN I GET A GIFT BOX?

Items will be dispatched in a gift box.

HOW DO I CARE MY ITEM?

Do not let your costume jewellery come into contact with perfume, hairspray, deodorant, body spray, creams and lotions. The wearing of costume jewellery whilst asleep, in the shower, bath, sauna or whilst participating in sport is not recommended.

To keep you Sterling Silver jewellery looking beautiful we recommend you use a high quality cleaning cloth and avoid the use of silver dips.

To bring back sparkle to stones, wash in warm soapy water, rinsing in clean water. Avoid contact with chemicals including chlorine and bleach. Store carefully in a cool dry place.